WEBSITE PRIVACY NOTICE
This Privacy Notice details how we handle personal data of those who visit or interact with our website and mobile app. It explains our data handling and protection policy. As a visitor to our page, we want you to be aware of how Vandrezzer Football Club Limited (Vandrezzer FC or VFC) intends to use your data to serve you better as well as you to be aware of your rights as it pertains data privacy protection. Should you have any concern please feel free to contact us.
For ease of referencing and clarity, we have categorised this data protection policy into the following heading.
when you register on our website or VFC mobile app or express interest in receiving products or services information from us or subscribing to our communications, we collect and process personal data about you.
The information we collect include:
Why do we collect that information?
Financial information including bank account and payment card details.
Details of payments to and from you and other details of products and services you have purchased from us including any feedback.
Your official supporters' club membership status.
This assists with ticketing and providing added benefits to members..
Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Technical data about your access to and use of the website and app.
Information required by law.
Copies of identity documents where you are a season ticket holder (in which case we may collect details including your place of birth and residential address) which may include a photograph.
Please note that we may use any of the data described above to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime (including but not limited to ticketing offences), in accordance with applicable law.
We evaluate, categorise and profile personal data to help us tailor materials, services and communications on our platforms and on third-party platforms such as social media. This also helps prevent unwanted communications from filling up your inbox. This also helps us understand and provide a better experience to our fans, improve and protect our organisation and carry out research connected to our aims.
We carry out research and analysis on our supporters, members and volunteers, to determine the success of campaigns and appeals, better understand behaviour and responses and identify patterns and trends. This helps inform our approach and make VFC a stronger and more effective organisation. Understanding our fans, their interests and what they care about also helps us provide a better experience.
We analyse the data we collect about fans to identify common characteristics and preferences. We do this by assessing various types of information including behaviour, for example, previous activity or demographic information, such as age or location. This allows us to ensure you receive the communications, products and information which are most important to you.
Data will also be shared with third-party service providers, who will process it on behalf of VFC for the purposes identified earlier. Such third parties include providers of social media platforms and search engines, providers of services to the club such as website hosting, app developers, software providers, maintenance providers, payment providers, identity verification providers, video streaming companies, mailing companies and marketing services, Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws. We will only share your data with a third party for the purpose of them directly marketing to you where you have consented to such data sharing (for example, when entering into a specific competition for which we have partnered with that third party).
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as meeting a statutory requirement. You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine-readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirements, or where we are using the data for direct marketing). In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us through the contact tab of the website or app. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of these rights, you can get in touch with us or our data protection officer using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.
We hope that we can satisfy queries you may have about the way we process your data. You can get in touch with VFC's Data Protection Officer if you have any concerns or queries about how we process your data at firstname.lastname@example.org
There are several ways you can stop direct marketing communications from us: