Privacy Policy

WEBSITE PRIVACY NOTICE

This Privacy Notice details how we handle personal data of those who visit or interact with our website and mobile app. It explains our data handling and protection policy. As a visitor to our page, we want you to be aware of how Vandrezzer Football Club Limited (Vandrezzer FC or VFC) intends to use your data to serve you better as well as you to be aware of your rights as it pertains data privacy protection. Should you have any concern please feel free to contact us.

For ease of referencing and clarity, we have categorised this data protection policy into the following heading.

 

  • Where we transfer your data internationally we make sure that it is protected according to the standards required by applicable law.
  • You also have various rights over your personal data including a right to object to some of the processing of your personal data that VFC carries out.
  • The website and our app may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

What information does VFC collect and why?

when you register on our website or VFC mobile app or express interest in receiving products or services information from us or subscribing to our communications, we collect and process personal data about you.

The information we collect include:

  • Your name and title, date of birth and gender.
  • Physical and postal address.
  • Email address.
  • Telephone number.

Why do we collect that information?

  • - To respond to any correspondence and service-related enquiries you send to us in respect of our products or services.
  • - To contact you in order for us to manage, administer and provide our merchandise and services to you.
  • - To provide you with relevant information such as updates (including access information, ticket collection information and fixture changes, players updates and updates in Terms and condition) relating to match days and other VFC related
  • - To advertise and market VFC products and services to you (including via electronic means) and to inform you about VFC news, competitions, events and other information, to the extent you have not opted-out and to the extent such marketing relates to a product and/or service you have previously ordered or purchased or to a product or service you are communicating with us or have expressed an interest in.
  • - We may use this information to keep a log of revenue and payments related to your person on the VFC merchant store.
  • - To recognize and register you as a fan and establish your identity to ensure that we are corresponding with and providing products and services to the correct person.
  • - We may receive this information from other third parties rather than collecting it directly from you ourselves, but usually only where you have opted-in (e.g. other sporting organisation) to receiving information from us.
  • - To grant you access to partake in a prize draw or competition which you have signed up for
  • - To market products/services to you where you have consented to this. We will also use this information to market VFC products and services to you (including via electronic means) and to inform you about VFC news, competitions, events and other information, to the extent you have not opted-out and to the extent, such marketing relates to a product and/or service you have previously ordered or purchased or to a product or service you are communicating with us or have expressed an interest in.
  • - We may use this information to collect payment of debts from you, for example where payments for hospitality or merchandise are overdue.
  • - We may also receive this information from licensees of our brand (e.g. third-party apps, games and retail outlets) where you have opted-in with that licensee for your information being shared with us.
  • - We only collect information about your gender and age for statistical purposes and to personalise the products and services we offer to you.

Financial information including bank account and payment card details.

  • Your payment card details may be collected via our website or app. Your payment card information is encrypted and transmitted to our payment services provider securely via HTTPS. Your payment card details are never stored on our systems, and no one at VFC can access them.

Details of payments to and from you and other details of products and services you have purchased from us including any feedback.

  • To allow us to provide you with any products or services you have purchased from us.
  • - To administer any refunds that we provide to you.
  • - To enable both parties to track your payments history through your account.
  • - To respond to comments/complaints you or others may send to us. To check your eligibility for tickets and other events which you wish to attend.

Your official supporters' club membership status.

This assists with ticketing and providing added benefits to members..

Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • We will use this information to show you information that is relevant to you including your account information and history to allow you to administer your account.

Technical data about your access to and use of the website and app.

  • This is may include IP address (from which we may infer your country and approximate location) and technical details of your login device, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the device you use to access our website or app and information about whether you open our communications, which content you have viewed and other page interaction information.

Information required by law.

Copies of identity documents where you are a season ticket holder (in which case we may collect details including your place of birth and residential address) which may include a photograph.

  • Where you are a season ticket holder, we may take copies of your identity documents.
  • We may take a photograph of you to confirm your positive and true identification.
  • We will only keep copies of your identity documents for as long as it takes us to verify your identity and will then securely delete those copies.
  • We will not use the copies we take of your identity documents for any other purpose.

Please note that we may use any of the data described above to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime (including but not limited to ticketing offences), in accordance with applicable law.

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Our use of data analytics

We evaluate, categorise and profile personal data to help us tailor materials, services and communications on our platforms and on third-party platforms such as social media. This also helps prevent unwanted communications from filling up your inbox. This also helps us understand and provide a better experience to our fans, improve and protect our organisation and carry out research connected to our aims.

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Internal research and analysis

We carry out research and analysis on our supporters, members and volunteers, to determine the success of campaigns and appeals, better understand behaviour and responses and identify patterns and trends. This helps inform our approach and make VFC a stronger and more effective organisation. Understanding our fans, their interests and what they care about also helps us provide a better experience.

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Analysis and grouping

We analyse the data we collect about fans to identify common characteristics and preferences. We do this by assessing various types of information including behaviour, for example, previous activity or demographic information, such as age or location. This allows us to ensure you receive the communications, products and information which are most important to you.

These analytics activities rely on the use of cookies. You are at liberty to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, note however that some parts of our website or platforms may become inaccessible or not function properly.

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Who will we share this data with, where and when?

Data will also be shared with third-party service providers, who will process it on behalf of VFC for the purposes identified earlier. Such third parties include providers of social media platforms and search engines, providers of services to the club such as website hosting, app developers, software providers, maintenance providers, payment providers, identity verification providers, video streaming companies, mailing companies and marketing services, Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws. We will only share your data with a third party for the purpose of them directly marketing to you where you have consented to such data sharing (for example, when entering into a specific competition for which we have partnered with that third party).

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What rights do I have?

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as meeting a statutory requirement. You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine-readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirements, or where we are using the data for direct marketing). In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.  You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us through the contact tab of the website or app. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of these rights, you can get in touch with us or our data protection officer using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

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How do I get in touch with you or your data protection officer?

We hope that we can satisfy queries you may have about the way we process your data. You can get in touch with VFC's Data Protection Officer if you have any concerns or queries about how we process your data at info@vandrezzerfc.com

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How do I cancel direct marketing?

There are several ways you can stop direct marketing communications from us:
  • Click the 'unsubscribe' link in any email marketing communications which we send you and make changes in our preference centre.
  • If you have any account registration on our website or any of our product or service areas, log-in to 'My Account' area and update or change your preferences; or contact any of our IT specialist using our Contact form.
Communication will be discontinued after the next batch of VFC system refresh.